S W I T C H C R M -  T H E   C R M   F O R   L O C A L   G O V E R N M E N T   D E L I V E R E D   B Y   S A A S

In addition to being packed with features and functions below, SwitchCRM is delivered via a Software as a Service (SaaS) model.  

This visionary short clip posted in 2007 by Infoworld explains the concept very well.

The SaaS solution that underpins SwitchCRM sits on a High Availability Architecture (HAA) platform.  Over the years we have swapped notes with well respected (and expensive) system architects so we know a thing or two about HAA.

SwitchCRM is available for a monthly subscription fee.  This covers:
- all hardware, software, networking setup plus licensing arrangements
- hot backup strategy (on and off-site storage of data)
- 24/7 availability with in-built business continuity
- Disaster Recovery
- published development program for our SwitchCRM application
- all future SwitchCRM software upgrades and maintenance

We also offer a simple migration path from your existing CRM system.
W H Y   S W I T C H ?

The eGovernment agenda triggered a rush within Councils to spend money on CRM systems.  Many software vendors saw this opportunity and re-packaged their commercial CRM solutions as public sector offerings.  The harsh reality is that many of these systems are expensive to maintain and lack the functionality to cover the complexities of Contact to Delivery (C2D) within the public sector.
Having spent many years 'fixing' these systems we realised we could do better.
U S E R   F E A T U R E S

  • clean user interface with powerful Customer search
  • 360° view of the Customer with detail just a single click away
  • integrated maps avoid processing of duplicates
  • Document Centre for auto-generation of letters, job sheets, receipts
  • load and browse scanned documents and images
  • InBox for Delivery Teams
  • Notes to record progress and update the Customer
S E T   U P   F E A T U R E S

  • flexible configuration facilitates a rapid roll out
  • Decision Manager for precise routing to Delivery Teams
  • alerts, early warnings, SLA breach and escalation 
  • upload NLPG data
  • integration-ready with Web Services to connect to web forms, mobile devices, back office systems
  • simple migration path from your existing CRM system

A P P L I C A T I O N

SwitchCRM is not just for Customer Services.  We deliberately designed a flexible application which can be used to support the following processes:
  • Complaints
  • Freedom of Information (FOI)
  • Waste Permits
  • Anti Social Behaviour
  • Streetscene
  • Highways Maintenance
  • Special Collections
  • Members casework